Return and Refund Policy

• Timeframe for Returns: No returns; only exchanges are accepted.
• Conditions for Returns: Products must be unused and in their original packaging. Products with an unboxing video made. Unboxing video is must.
• Initiating a Return: Contact us at operations.oefinds@gmail.com or call/whatsapp us at 8588029590.
• Refund Process: Size exchanges are allowed. Requests must be made within 48 hours of delivery.

Guidelines for Making an Unboxing Video:

• Ensure good lighting and clear audio.
• All sides of the package should be clearly visible in the video. The sides must be adequately stretched and expanded within the frame.
• The label must be clearly visible in the video, displaying the AWB Number, Order ID, and package barcode.
• 3. For barcoded shipments, the Packet ID must be clearly displayed in the video.
• The packaging must be opened, and the product should be distinctly shown in the video.
• The video should be recorded in one continuous take without any edits or pauses.
• Ensure that all corners of the packets remain within the video frame.
• The video must maintain clear focus, stability, and a moderate pace-avoid blurriness, shakiness, or excessive speed.